They are also willing to work with the other vendors support without me having to buy a special suite of hardware and software.ģ. Their engineers can troubleshoot issuse with other vendors at a much more technical level BEFORE having to call the other vendors to get support from them as well. Nimble has proven to me to be just as integrated into key hardware and applications and Netapp was. I mostly answered that in topic one, but I will continue. I have found them to be more helpful in issues dealing with Microsoft and Vmware then the support provided by Microsoft and Vmware.Ģ.
NIMBLE STORAGE LOG4J PROFESSIONAL
Every support professional I have spoken with is very knowledgable in not only Nimble support, but also the surrounding products. When calling Nimble support, for one I do not get a help desk receptionist, and I don't have to talk to 5 people before I can get to one that can help me. When with Netapp, I would often be told "that is a network issue" or "that is a server issue". Since switching to Nimble I have been fortunate to learn what a support experience is "supposed" to be like. I agree with Michaels above points of interest when considering a new San technology, so I will speak to them.ġ. My experience with Nimble has been great. I'm happy to help if I can, and if not, I know who can. Let me know if you have specific environment or application concerns.
NIMBLE STORAGE LOG4J UPGRADE
No glass ceiling, and you get to budget an upgrade if you wish on your own terms. With NetApp we are active active - which means if you start going over 50% utilization on each head, you can still keep on adding workload and do a lot more with the investment. However, once you start poking up to 100% utilization, you have to buy another. One product note - Active passive configurations like Nimble's is one way to do it. I don't know if Nimble will, but the safe bet on all new companies is 'No', they will not. It is really hard to grow to adulthood in the jungle. Look at all the scale out NAS vendors who came, and went. Truth is, most products never achieve a level of maturity worthy of enterprise storage. How well integrated with my IT partners are they? If you have an issue that crosses boundaries (is it a switch issue? HBA? Application issue? OS issue?), what kind of partnerships does the storage vendor have with the other vendors I have in my environment? Can they really help me, or ask me to call someone else?.In this case, look beyond sales promises and size up the respective organizations. We see far more environments and permutations. Big companies do, as a matter of course have a larger, deeper and specialized support staff. What kind of support will I be able to get? Trouble will happen.
There are a few considerations an enterprise of any scope needs to make when purchasing a foundation to put your data. As you can see from the silence, we are a bit more polite at NetApp. I can assure you that it won't help you rationalize your decision you've made. I work in Competitive Intelligence here at NetApp, and you are correct, we can sit all day and swap horror stories.
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